Private estate management · Manhattan
The apartment is empty.
Someone should still be there.
Pulse looks after luxury residences while their owners are elsewhere in the world. Weekly inspections, discreet care, and one trusted point of contact — so an unoccupied home never feels that way.
Home While You’re Away
The problem
"You own it. You just aren't there."
Manhattan holds thousands of homes that sit quiet for most of the year.
A leak found in October. A package left in the lobby for six weeks. A contractor who came, or said he came. When your residence is a plane ride away, small things become expensive things — and the wrong person with the wrong key becomes a real risk.
Pulse exists so a family in Riyadh, Shanghai, or St. Moritz can know — every week, in writing, with photographs — that their New York home is exactly as they left it.
How we operate
Three principles, applied to every visit.
Trusted
Background-checked. The same person services your home every week. Owners meet — and may interview — that person before service begins. Standardized security and access protocols on every visit.
Discreet
In, done properly, and gone. No lingering, no photography of possessions beyond the inspection record, no third parties on premises without your consent. Your address stays private.
Responsive
Direct line to the person walking your rooms. Preferences noted, remembered, and honored. Ad-hoc requests answered the same day, in most cases the same hour.
The weekly visit
A standing appointment with your home.
Every property enrolled in Pulse receives a scheduled weekly service — the same day, the same time, the same steward. Below is the standard protocol; every home has a private addendum tailored to its systems, staff, and household preferences.
Inspection
- Full interior walkthrough, room by room
- Exterior and building common-area check
- Photographic record delivered same day
- Written report with any flagged items
Security
- Door, window, and lock verification
- Alarm and camera system test
- Signs of entry, tampering, or disturbance
- Key and access log maintained
Systems & Utilities
- HVAC operation and thermostat set points
- Water fixtures — leaks, pressure, drainage
- Electrical, breakers, smart-home devices
- Refrigerator, freezer, and pantry check
Household
- Mail and package retrieval, sorted & held
- Plant care and light watering
- Run water lines, flush unused fixtures
- On-site presence for approved vendors
Beyond the weekly visit
Concierge, on request.
Standing service handles the ordinary. For everything else — a passport couriered to Zurich, a plumber met at 6 a.m., a home warmed the day before you land — we operate as an on-call extension of your household.
Billed hourly against a retainer, invoiced monthly, transparent to the minute.
- 01Mail, documents, or forgotten items shipped anywhere in the world
- 02Coordination with maintenance, cleaning, and specialty vendors
- 03Pre-arrival readiness — climate, groceries, linens, florals
- 04Post-departure close-down and secure-mode
- 05Signature collection, deliveries, and returns
- 06Discreet coordination with building management and staff
How it begins
Three quiet steps to standing service.
- IStep
Consultation
Thirty minutes, by phone or video. We learn the residence, the family, the systems, and the sensitivities.
- IIStep
Introduction
You meet — and, if you choose, interview — the individual who will service your home. Access protocols and preferences are agreed in writing.
- IIIStep
Standing service
Weekly visits begin on your preferred cadence. A written report and photographic record arrive after every visit.
Coverage
At founding, we serve Manhattan only.
Pulse is deliberately small. Every residence is currently walked by the founder personally. As the roster grows, so — carefully — will the map.
Upper East Side · Upper West Side · Midtown · Chelsea · Hudson Yards · West Village · SoHo · Tribeca · Financial District · Battery Park City
30-minute consultation
Tell us about the residence.
A short, no-obligation phone or video call to walk you through the service, answer questions, and — if it's a fit — arrange an in-person visit.
- Format
- Phone or video
- Duration
- Thirty minutes
- Cost
- None